We’re different!

Welcome to Customer Care at Caremark. We believe there’s something extra special in the way we treat our customers. To us, customer care means truly listening to people. We know that medication has a monumental effect on the way a person experiences his or her life, and we want to make sure that our customers get the absolute best one-on-one service possible.

Customer Care designated as “Fit-Friendly”!

Customer Care has been recognized as a Gold Level Recipient of the American Heart Association’s Start! Fit-Friendly Companies Recognition program.

The Start! Fit-Friendly Companies Program is a catalyst for positive change in American business. Companies throughout the nation can be part of the Start! movement by demonstrating progressive leadership by making the health and wellness of their employees a priority.

Customer Care qualified by fulfilling these requirements:

• Offering employees physical activity support
• Increasing healthy eating options at the work site
• Promoting a wellness culture
• Implementing at least nine criteria as outlined by the AHA in the areas of physical activity, nutrition, and culture

“Because we are a health care company, it is especially important that we ‘walk the talk’ when it comes to good health practices,” said Rosemarie Donzanti, Vice President, Customer Care. “We are extremely honored that Customer Care achieved this designation, and it is a testament to our efforts to promote physical activity and employee wellness at our sites.”

Some of the activities in Care that helped capture the designation are promoting walking clubs, allowing walking shoes on certain casual days and stocking vending machines with healthy food choices. CVS Caremark also is a corporate sponsor at the local level of the Start! Program in Nashville. And this weekend, the Nashville Call Center has 13 colleagues running in the Country Music Marathon, and Care is sponsoring a water stop at the event.

Care awarded for being fit-friendly—Howard McLure, President, Caremark Pharmacy Services, accepts the Start! Fit-Friendly company award from Michelle Moschel, Vice President, AHA Metro Nashville, at an American Heart Association breakfast April 16 in Nashville.

Maybe you’ve experienced one of those call centers with pushy sales representatives who are in a hurry to get you off the phone. Wipe that image from your mind. We are here to change the way you view customer care.

Here are a few things you may be surprised to learn about our Customer Care Centers:

• You’re not here to “sell” anything. You’re here to help.
• There’s no set amount of talk time required with your customers. You can remain on the phone for as long as necessary to answer their questions fully. And you’ll always be calm, soothing, and supportive, because that type of demeanor gets the best results.
• You’ll work on small teams, which allows you to collaborate, communicate and provide exceptional service. Our warm, supportive setting lets you really get to know your co-workers, share ideas and learn from each other.
• You’ll feel very comfortable, yet professional in our business casual environment.
• We offer a performance-based promotion, available within the first year

We’re rewarding!

Financial and investment options such as 401(k) and a stock purchase plan—you’ve got ’em. Health, dental, vision—we offer those, too. We even feature an on-site fitness center. What’s more, Caremark offers some awesome benefits that you won’t find anyplace else:

• Werk Perks Program
• Fitness and Wellness Benefit
• Weight Watchers
• Toastmasters
• Timely Bonus Program
• Discounts on: Disneyland Tickets, Cellular Phones, Dell Computers, Pet Insurance, Life Insurance, Auto Insurance
• Rich prescription drug program, including free generic prescription drugs
• 401(k) with immediate matching and vestment

Do you care to be part of outstanding customer service?
Click on your city to apply to your local Caremark Customer Care location:

• Kansas City (Lee’s Summit), MO
• Knoxville, TN
• Nashville, TN
• Phoenix, AZ
• Pittsburgh, PA
• Richardson (Dallas), TX
• San Antonio, TX

We’re great… from day 1!

From the moment you start your career as a Customer Care employee at Caremark, you’ll see how important you are to our team. We like to welcome you with open arms. Here’s how your first day looks…

• You’ll arrive at our Customer Care Center at 8:00 am.
• Our friendly Recruiter will greet you and escort you to a conference room where you’ll enjoy a tasty continental breakfast.
• You’ll watch a presentation that covers the following information:
  • Our Culture—Learn more about our commitment to customer quality
  • Our Intranet Site (www.carenet.com)—Its content, tips for navigation, etc.
    
  • Our Benefits—You’ll review and enroll in our benefits, sign up for direct deposit, find out how to view your paycheck before you get paid, and more.
• You’ll take a tour of the facility and learn about the departments and what they do.
• You’ll head to your classroom or meet with your Hiring Leader.